Customised Service Packages

We offer customised service and support contracts for your medDV applications. Together, we determine to what extent you need support considering your individual situation. In this way, you receive a service package that perfectly suits your requirements.

Furthermore, we make a service level agreement which covers response times, system recovery times, hotline support as well as the type and extent of remote maintenance services. A separate data processing agreement defines the treatment of personal data. By this means, you will reliably fulfil the new European General Data Protection Regulation (GDPR).

Support for medDV Customers

Please contact our support team at:
Tel: +49 (0) 6404 20517-20

medDV Service Tool

In certain situations, it might be necessary to download and install a specific medDV service tool. If your service consultant asks you to load this tool, please use the following link:

medDV Service-Tool

You receive a program that you can open directly or save to your desktop and open it from there. Your medDV consultant will guide you through this process by telephone.

Online Data Exchange with medDV

If you wish to exchange data with our support consultants, please contact our support team at +49 (0) 6403 97949-0. You will receive your access details and a download link.